At Align Intuitive Healing, we understand that unexpected things can come up and schedules may need to change. We kindly ask that clients cancel or reschedule appointments as early as possible so that space may be opened for others who may be waiting to book.

Canceling a Session:

After booking a Healing Session or Ceremony Session, you will receive a confirmation email containing a cancellation link.

Using this cancellation link will:

• Cancel your booking
• Open your reserved time slot so another client may book
• Trigger a cancellation confirmation email to you
• Notify Kenzi that the session has been canceled

Clients may cancel their booking using this link up to 24 hours before the scheduled session start time.

Cancellations Within 24 Hours:

If you need to cancel within 24 hours of your scheduled session, please email Kenzi directly as soon as possible at:

Kenzifackrell@alignintuitivehealing.com

We understand that emergencies and unexpected situations can occur. While we encourage clients to provide notice whenever possible, we also understand that there may be situations where you are unable to cancel in advance.

Providing notice helps:

• Open availability for other clients
• Allow Kenzi to prepare accordingly for scheduled sessions
  
  

Refund Policy

At this time, refunds are not processed automatically through the website.

If you cancel a booking and believe you are eligible for a refund, please contact Kenzi directly via email to coordinate the refund process.

Both clients and Align Intuitive Healing receive booking invoice receipts, which will be used to verify refund amounts when applicable.

Kenzi will respond to all cancellation and refund-related emails as soon as possible.

Thank you for your understanding and support.